The Student Loan Relief Customer Success team is here to support you
9 AM - 6 PM EST, Monday - Friday
with limited support on weekends and Holidays
Submit a ticket
 
Hi! Please confirm your first & last name? *

 
What can I help you with today? *


 
Which of these best describes the subject matter with which you would like a further explanation on? *


 
Which of the following documents would you like us to send you?


 
What has changed? *


 
What is your new last name?

 
What is your new occupation?

 
What is your new phone number?

 
What is your new street address?

 
What city do you live in now?

 
Which state do you now live in?

2 letter abbreviation
 
What is the zip code at your new address?

 
How many months do you need to pause your payments? *


 
Select the information type you are seeking.


 
Which of the options below more closely describes the issue you are experiencing? *


 
What is the amount you should have been drafted? *

 
Did your account incur any overdraft charges due to the aforementioned billing error? *

*overdraft charges refer to bank fee's for not having funds to cover a withdrawal
     
 
Apologies that the error has cost you time & money but please allow us to cover the overdraft charges incurred for the mistake. The IRS requires us to show proof of all expenses, thus we must request documentation of the overdraft charge in order to process the refund.  Please submit it below.

 
{{answer_29845644}}, please further describe your request below. *

Thank you for trying out our new Self-Service Portal
New Student Loan Relief Payment & Transaction Portal
Your ticket has been submitted!
Create a new ticket